Welcome to the

HELP DESK

High IQ Training

I need to add or remove an employee to High IQ, how do I do this?
Go to ‘Manage your team’ dashboard and click the drop-down on the left-hand side to add or remove an employee.

I want to get my employees gratis, do you offer this?
Yes, we love to have your employees experience the line! Please make sure that your team has completed their Brand 101 training and all quarterly training opportunities. This is the first step to gratis!

What is a group leader?
This is the person that will be able to add or remove an employee. They also will have the Manage your team dashboard. We typically recommend this is the store owner and/or store manager.

Brand Information

I am looking for an order form, where can I find this?
Go to the Brand Library > Brand Logo > Order Form

I need brand images, how do I access this?
Go to the Brand Library > Brand Logo > Brand Images

How do I place an order? Go to the Brand Library > Brand Logo > Order Form Email orders@theindiequeens.com

I want to schedule an in-store event, who do I contact?
Before you reach out to anyone check and make sure all team members are fully updated on training. This is the first requirement for an in-store event. Once this has been confirmed email morgan@theindiequeens.com with all potential event information.

I need samples for an event, how can I request this?
Before you reach out to anyone check and make sure all team members are fully updated on training. This is the first requirement for additional support. Email orders@theindiequeens.com

I have an issue with my order, who can help me?
https://theindiequeens.com/customer-service/

I need a tester, how can I request this?
Go to the Brand Library > Brand Logo > Tester policy. Send your tester request with a saleable order to orders@theindiequeens.com

I am looking to add a new brand to my portfolio. How do I get approved?
https://theindiequeens.com/new-account-submission/